Vonetta Williams Enterprise LLC, doing business as Vonetta Cleaning Services ("Vonetta Cleaning Services," "we," "us," or "our") understands that plans can change. This Refund & Cancellation Policy explains how cancellations, rescheduling requests, refunds, and service-related adjustments are handled for cleaning services.

This policy is intended to provide clear expectations while allowing reasonable flexibility for customers and our cleaning team.

1. Cancellation Requests

Customers who need to cancel a scheduled cleaning service should contact Vonetta Cleaning Services as soon as possible.

Cancellation requests may be made by contacting us using the information below:

Phone: +1 (443)-414-5325
Email: support@vonettacleaningservices.com

When contacting us about a cancellation, please provide your name, scheduled service date, and any other information necessary for us to identify the appointment.

A cancellation is considered received when Vonetta Cleaning Services has received and acknowledged the request.

2. Rescheduling a Cleaning Service

If you are unable to keep your scheduled appointment, you may contact us to request a different service date.

We will make reasonable efforts to accommodate rescheduling requests based on our availability.

Rescheduling is not guaranteed, particularly when the requested replacement date or time is unavailable.

Customers should contact us as early as possible when they know that an appointment needs to be changed.

3. Cancellations Made by the Customer

Customers may cancel a cleaning appointment before the scheduled service.

Because appointments involve reserving time and resources for a specific property and service, late cancellations or repeated cancellations may affect our ability to accommodate future scheduling requests.

Any cancellation fee that may apply to a particular appointment will be communicated to the customer before the fee is charged.

No specific cancellation fee is established by this general policy unless a separate service agreement, booking confirmation, or written arrangement states otherwise.

4. Same-Day Cancellations

Same-day cancellations can significantly affect our scheduling because the time reserved for the appointment may not be available to another customer.

If you need to cancel on the day of your scheduled service, please contact us as soon as possible.

Depending on the circumstances and any terms previously communicated to the customer, a same-day cancellation may be subject to an applicable cancellation charge.

Any such charge will be communicated to the customer where applicable.

5. No-Show or Inaccessible Property

A service may be considered a missed appointment when our cleaning team arrives at the scheduled location but cannot reasonably access the property or begin the requested service.

Examples may include:

• No one is available when customer access is required

• Keys or access codes do not work

• Entry instructions are incorrect or unavailable

• The property is inaccessible

• The customer has not provided necessary access information

• A safety issue prevents our team from entering or performing the service

Customers are responsible for providing accurate and timely access instructions.

If our team cannot reasonably access the property, we may need to reschedule the appointment and may apply an applicable charge if such charge was previously communicated or agreed upon.

6. Cancellations Due to Unsafe Conditions

Vonetta Cleaning Services reserves the right to cancel, postpone, or discontinue a service when conditions at the property create an unreasonable safety risk.

Examples may include:

• Hazardous substances

• Dangerous animals

• Severe pest infestations

• Unsafe structural conditions

• Exposed electrical hazards

• Biohazardous materials

• Other conditions that may reasonably endanger our cleaning personnel

When possible, we will communicate the reason for the cancellation or postponement.

If a service cannot be completed because of an unsafe condition, any refund or payment adjustment will be considered based on the circumstances and any applicable agreement.

7. Cancellations by Vonetta Cleaning Services

Although we make reasonable efforts to keep scheduled appointments, circumstances may arise that require us to cancel or reschedule a service.

These circumstances may include:

• Staff availability

• Emergencies

• Severe weather

• Unsafe travel conditions

• Equipment problems

• Property access issues

• Unexpected operational circumstances

• Events outside our reasonable control

If we need to cancel or reschedule your service, we will make reasonable efforts to notify you and, where possible, offer an alternative date or time.

If a service is cancelled by Vonetta Cleaning Services and a payment was already made for a service that will not be provided, any applicable refund will be handled according to the circumstances and applicable payment arrangement.

8. Refunds for Cancelled Services

Refund eligibility depends on whether payment has already been made and whether the requested service has been provided.

If a customer has paid for a service that is cancelled before the service is performed, Vonetta Cleaning Services will review the circumstances and determine whether a refund is appropriate under the applicable service arrangement.

Where a refund is approved, the refund may be issued using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider or financial institution.

9. Services That Have Already Been Completed

Payments for cleaning services that have already been performed are generally not automatically refundable simply because a customer later changes their mind or is dissatisfied with a result.

If you believe that a service was not completed according to the agreed scope, please contact us promptly so that we can review the concern.

We may request additional information, photographs, or other details to help us evaluate the situation.

Depending on the circumstances, we may offer an appropriate resolution, which could include a follow-up visit or another reasonable adjustment.

10. Concerns About Cleaning Quality

Customer satisfaction is important to us.

If you are dissatisfied with an aspect of a completed cleaning service, please contact Vonetta Cleaning Services as soon as reasonably possible.

When reporting a concern, please provide:

• Your name

• Service date

• Property or service location

• Description of the concern

• Relevant photographs, if helpful

• Any other information that may help us understand the issue

We will review the concern and determine whether a follow-up service, correction, adjustment, or other resolution is appropriate.

A request for a refund does not automatically guarantee that a refund will be issued.

11. Partial Refunds

In certain circumstances, a partial refund or service adjustment may be considered when a portion of an agreed service was not completed.

Any such refund or adjustment will depend on factors including:

• The agreed scope of work

• What services were actually completed

• The reason the service was incomplete

• Property conditions

• Customer-requested changes

• Other relevant circumstances

Partial refunds are not automatic and will be determined on a case-by-case basis where appropriate.

12. Additional Services and Charges

If a customer requests additional work beyond the originally agreed scope, any additional charges should be communicated before the additional work is performed whenever reasonably possible.

Once an additional service has been approved and completed, the applicable charge may not be refundable solely because the customer later decides that the additional service was no longer wanted.

13. Deposits and Prepayments

If Vonetta Cleaning Services requires a deposit or prepayment for a particular service, the applicable amount and refund or cancellation conditions will be communicated to the customer before payment is made.

Unless otherwise stated in a written service agreement or booking confirmation, this general policy does not establish a specific deposit amount or non-refundable deposit requirement.

14. Payment Processing

Refunds, when approved, may be processed through the payment method originally used for the transaction.

Once Vonetta Cleaning Services initiates an approved refund, the time required for the funds to appear in the customer's account may depend on the applicable bank, card issuer, payment processor, or financial institution.

Vonetta Cleaning Services cannot control processing times imposed by third-party financial institutions.

15. Promotional Offers

Promotional offers, discounts, or special pricing may have separate terms.

If a promotion includes specific cancellation, refund, expiration, or eligibility requirements, those terms will apply to the applicable promotion.

Promotional discounts generally do not create an independent cash value unless expressly stated.

16. Third-Party Payment Services

If payments or refunds are processed through a third-party payment provider, that provider may have its own terms, policies, and processing procedures.

Vonetta Cleaning Services is not responsible for delays caused by third-party payment processors or financial institutions after an approved refund has been submitted.

17. Abuse of the Refund or Cancellation Process

We reserve the right to review repeated or unusual cancellation and refund requests.

If we reasonably believe that the refund or cancellation process is being misused, including through fraudulent claims, repeated unauthorized disputes, or intentionally misleading information, we may take appropriate action consistent with applicable law and our other policies.

18. Exceptions

We understand that unexpected circumstances can occur.

Vonetta Cleaning Services may consider exceptions to this policy when circumstances reasonably warrant special consideration.

Examples may include serious emergencies, unexpected property issues, severe weather, or other circumstances outside the customer's reasonable control.

Any exception is discretionary and does not create an obligation to make the same exception in another situation.

19. Changes to This Policy

Vonetta Cleaning Services may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, payment procedures, or applicable requirements.

When changes are made, the updated policy will be posted on this page and the Effective Date may be revised.

Customers are encouraged to review this policy periodically.

20. Contact Us

If you have questions about cancellations, rescheduling, refunds, or a completed cleaning service, please contact us directly.

Vonetta Williams Enterprise LLC
Doing Business As: Vonetta Cleaning Services

Phone: +1 (443)-414-5325

Email: support@vonettacleaningservices.com

Address:
6113 HEISLER ST
REX, CLAYTON, GA 30273

We will make reasonable efforts to review cancellation and refund inquiries and communicate the appropriate resolution.